Place Order?
A: Placing an order with VioraVia is a breeze! We've designed a simple and exciting shopping experience for you. Just follow these easy steps:
Explore & Discover: Browse our collections and find the beauty device that calls out to you.
Add to Cart: Simply click the "Add to Cart" button on the product page.
Head to Checkout: When you’re ready, click the cart icon at the top-right corner of the page to review your items and proceed to checkout.
Fill in Details: Enter your shipping address and payment information.
Confirm & Celebrate! Give your order one last look, click "Confirm Order," and you're all set! A confirmation will land in your inbox shortly.
If you need any help along the way, our friendly Customer Service team is always here to assist!
A: We totally get how excited you are to receive your new VioraVia device! Tracking its journey to you is simple:
The Quickest Way: As soon as your order ships, we’ll send you a Shipping Confirmation email. Inside, you'll find a tracking number. Just click on it to see real-time updates on your delivery!
Via Your Account: You can also log into your VioraVia account at any time to check your order status and tracking information.
If you see anything unusual or the tracking hasn't updated, please don't hesitate to contact us. We'd love to help you track it down!
A: We want you to be 100% in love with your purchase! If for any reason you're not, we've made the return process as smooth as possible.
You can find all the details and step-by-step instructions on our Refund and Returns Policy page.
In a nutshell:
Make sure your item meets our return conditions (e.g., within 14 days, unused, and in its original packaging).
Email our support team with your order number to get started.
Our team will guide you through the rest of the process like magic!
A: We know that plans can sometimes change!
Our warehouse team is incredibly fast at processing and shipping orders to get them to you as quickly as possible. Because of this, time is of the essence if you need to make a change.
Please contact us immediately with the subject line "URGENT: Change/Cancel Order." We will do our absolute best to accommodate your request before your order is processed.
If your order has already shipped, we won't be able to make changes. But don't worry! You can simply follow our easy return process once you receive it. You can find more details in our Refund and Returns Policy.
A: We offer flexible shipping options to match your needs:
Standard Shipping: Our most popular option, offering the perfect balance of speed and value to get your order to you safely and efficiently.
Expedited Shipping: Can't wait to start your new beauty journey? Choose Expedited Shipping to supercharge your delivery and get it in the fastest time possible!
You can view all available options, their costs, and estimated delivery times at the checkout page.
A: We offer a variety of secure and convenient payment methods to make your checkout experience seamless and safe! You can choose from:
Credit/Debit Cards: We accept all major cards, including Visa, MasterCard, and American Express.
PayPal: Check out quickly and securely using your PayPal account.
Apple Pay / Google Pay: For an effortless one-touch payment experience.
Payments Methods
Your security and convenience are our top priorities. Here you'll find answers to common questions about our payment process. If your question isn't answered here, please don't hesitate to reach out!
We offer a variety of secure and convenient payment methods to make your checkout experience seamless. You can choose from:
- Credit/Debit Cards: We accept all major cards, including Visa, MasterCard, and American Express.
- PayPal: Check out quickly and securely using your PayPal account.
- Digital Wallets: We also support modern payment options like Apple Pay and Google Pay for an effortless one-touch experience on compatible devices.
Absolutely. Your security is our utmost priority. Our website uses industry-standard SSL (Secure Socket Layer) technology to ensure that all your personal and payment details are fully encrypted and transmitted securely.
We never store your full credit card information on our servers. All transactions are processed through a PCI-compliant payment gateway, which is the most secure way to handle credit card data.
<p><strong>Yes, we do!</strong> We believe in making beauty accessible. We've partnered with leading "Buy Now, Pay Later" services like <strong>Klarna</strong> and <strong>Afterpay</strong> to help you spread the cost of your purchase over time with interest-free installments.</p>
<p>Simply choose your preferred financing option at checkout to see if you qualify and to complete your purchase today!</p>
Your card will be charged at the moment you complete your purchase and your order is confirmed. You will receive an order confirmation email immediately after the transaction is successfully processed.
You may see a pre-authorization hold on your account initially, which will then turn into a final charge. This is a standard practice by banks to ensure funds are available.
We're sorry to hear you're having trouble with your payment. A decline can happen for several reasons. The most common ones are:
- An incorrect credit card number, expiration date, or CVV code was entered.
- The billing address you provided does not match the address on file with your bank.
- Your bank has flagged the transaction for security reasons or there are insufficient funds.
Please double-check your information and try again. If the issue persists, we recommend contacting your bank or credit card provider directly for more details.
Exchanges & Returns
We know that plans can sometimes change! Our fulfillment team works very quickly to get your order on its way to you. Because of this, time is of the essence.
Please contact us immediately with the subject line "URGENT: Change/Cancel Order," and we will do our absolute best to accommodate your request.
If your order has already been processed and shipped, we won't be able to make changes. However, you can easily make a return once you receive it by following our Returns Policy.
We offer flexible shipping options to match your needs:
- Standard Shipping: Our most popular choice, offering the perfect balance of speed and value to deliver your order safely and efficiently.
- Expedited Shipping: Can't wait to begin your new beauty journey? Choose Expedited Shipping to supercharge your delivery and receive it in the fastest time possible!
You can view all available options, their costs, and estimated delivery times at the checkout page.
We totally get how excited you are to receive your new VioraVia device! Tracking its journey to you is simple:
- Check Your Email: As soon as your order ships, we’ll send you a Shipping Confirmation email containing a tracking number. Just click the link to see real-time updates!
- Log In to Your Account: You can also log into your VioraVia account at any time to check your order status and tracking information.
If you need any help, our support team would love to assist you. Just get in touch!
We want you to be 100% in love with your purchase, and we've made our return process as smooth as possible!
You can find all the detailed, step-by-step instructions on our official Refund and Returns Policy page.
In short, you just need to:
- Ensure your item is eligible (e.g., within 14 days, unused, and in its original packaging).
- Contact our Customer Service team to receive a Return Authorization.
- Follow the simple instructions we provide to send it back!
We offer a variety of secure and convenient payment methods to make your checkout experience seamless. You can choose from:
- Credit/Debit Cards: We accept all major cards, including Visa, MasterCard, and American Express.
- PayPal: Check out quickly and securely using your PayPal account.
- Apple Pay / Google Pay: For an effortless one-touch payment experience on compatible devices.
Rest assured, all transactions are processed with the highest standard of security encryption. Your safety is our top priority!
