Frequently Asked Questions
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as payments through PayPal for your convenience and security.
Q: Can I change or cancel my order after it has been placed?
A: Please contact our customer service team immediately. We will do our best to accommodate your request, but once an order has been processed and sent to our shipping department, we are unable to make changes or cancellations.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Orders are typically processed in 1-3 business days. After that, domestic (US) shipping takes 5-7 business days. For international orders, please allow an estimated 7-21 business days for delivery, not including potential customs delays. For more details, see our Shipping Policy.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide! International shipping costs are calculated at checkout. Please be aware that you, the buyer, are responsible for any customs, duties, or taxes imposed by your country upon delivery. These fees are not included in the shipping cost you pay to us.
Products & Professional Use
Q: Do I need a professional license to purchase from your site?
A: Yes. Our products are professional-grade and are intended for use by trained and licensed estheticians or medical professionals only. It is your responsibility to check and comply with your country’s laws and licensing requirements regarding the use of any device you purchase. For more details, please review our Terms and Conditions.
Returns & Support
Q: My question isn’t answered here. How can I contact you?
A: We’re here to help! Please visit our Contact Us page to send us a message, or email us directly at support@vioravia.com.
